Operations Lead

Job Title: Operations Lead
Department: Operations
Reports to: COO
Location: Hybrid with two days per week in AirEx’s central London office, infrequent UK travel required

About AirEx

AirEx is a construction and climate tech company with a vision to end fuel poverty and combat climate change by providing pioneering, affordable smart home solutions. Our mission is to create warm and healthy homes for everyone in need. We have designed and manufactured the world's first smart air brick, which empowers householders and landlords to reduce energy demand while managing air quality in homes. AirEx aims to disrupt the building retrofit market by offering connected home solutions that are both simple to install and simple to use.

Position Overview

AirEx is seeking an Operations Manager, primarily responsible for working with our growing network of installers and end users of our product. This role involves coordinating with various internal departments and external partners to ensure customers are able to successfully install our products and benefit from them fully. It will also involve supporting the operations team more widely across a range of activities. The ideal candidate will have strong communication and organisation skills, a background in retrofit, and the ability to drive continuous improvement. They must be passionate about AirEx's mission to combat fuel poverty and climate change and will have a demonstrated ability to manage customer relationships in a fast-paced, innovative environment.

Installer onboarding and management

• Managing and continuously improving AirEx’s training systems and processes to
  enable our customers to successfully install our products

• Developing reporting to enable targeted feedback to be sent to partners to drive
  improvements

• Providing support and advice to existing and potential customers about how to
  incorporate AirEx products in PAS 2035 retrofit projects

Customer service

• Developing materials to help the end users of our product make the most of the AirEx system

• Providing direct support to customers

  
  Product development

• Advocating for the needs of our installer partners and the end users of our products
  to help steer product development to meet their needs

• Putting in place processes to enable installers and customers to be supported as our
  business scales
  

  Other

• Managing trial programmes to measure the efficiency of new or improved products
  that are developed

• Being a source of internal expertise and support for colleagues on the subjects of
  retrofit and fuel poverty
  Supporting the operations function and wider team as required

  
  Candidate Requirements

  (NB. Please consider applying, even if you don’t meet all of the requirements described below)
  

• Experience in the UK energy efficient retrofit sector. A degree in a related field is a plus.

• Excellent problem-solving, organisational, and analytical skills.

• Strong communication and interpersonal skills.

• Ability to work under pressure and manage multiple priorities.

• Passion for AirEx's mission to combat fuel poverty and climate change.

• Strong understanding of environmental sustainability and its integration into production management.

• Excellent problem-solving and analytical skills.

• Ability to work collaboratively with cross-functional teams and stakeholders.

Company Values

At AirEx, our values are the foundation of everything we do.

• Compassion: We are driven by a deep sense of compassion and social awareness, committed to making a positive social impact on people's lives.

• Simplicity: We value simplicity in design and function, believing that modern technology can enhance even the most basic objects. Ease of installation and use is a critical design principle.

• Reliability: We base our decisions and claims on solid scientific evidence and work with top researchers to build a better understanding of our field.

• Sustainability: We pursue environmental sustainability through our desire to fight climate change!
  

How to Apply

If you are passionate about AirEx's mission, have a strong background in manufacturing and production management, and are ready to make a significant impact on the fight against fuel poverty and climate change, we encourage you to apply by sending your CV and a cover letter outlining your relevant experience and your alignment with AirEx's values to recruitment@airex.tech
AirEx is an equal-opportunity employer, and we encourage candidates of all backgrounds to apply.